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POLICIES

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. All sales are final on used/pre-owned firearms. New firearms may be returned but must be unfired. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. NFA items that require ATF Transfer after the start of paperwork.
4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

WEBSITE DISCLAIMER

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.). All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

USED FIREARMS

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

GENERAL FIREARM SALES

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

CUSTOMER SERVICE

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it. The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection. The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor’s Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money. If an item’s description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Knoxville Gun Range will be the final arbiter of discrepancies in the online catalog.

AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

ONLINE STORE VERSUS PHYSICAL STORE

Catalog prices are for online purchase only. Prices may vary in our physical store in Knoxville, Tennessee. The inventory displayed in stock online is not the same inventory in the physical store.

PRE-OWNED FIREARMS

We take pre-owned firearms through direct purchase, trade, or consignment. All firearms are checked by TBI/TICS for stolen property prior to purchase. We do not give price values over the phone or in email. If interested in selling, trading, or consigning your firearm, please visit us in person.

TRANSFER FIREARMS

Knoxville Gun Range accepts transfer firearms to our store. Transfers are processed Monday-Friday only, and may be picked up 7 days a week. We will call you once your item is ready for pick up. Usual turn around time from delivery is 24-48 hours. Transfer fees are $30 per item, plus $10 to the State for your background check. Only the person listed on the shipment is able to pick up transfer(s). Transfer items must be picked up within 14 days. If denied, Knoxville Gun Range will extend the transferee 30 days to pick up the item. Knoxville Gun Range will only complete transfers on a TBI/TICS PROCEED or OVERTURN status. Knoxville Gun Range does not transfer “CONDITIONAL PROCEED” items. If you receive a CONDITIONAL PROCEED for an appeal you are responsible for the Transfer Fees, TICS background fee, and return shipping to the original sender.

Purchasing from another FFL Dealer:
Let the dealer know your intentions to have Knoxville Gun Range receive your transfer. The dealer will need a copy of our license, so have the dealer email:
Info@KnoxvilleGunRange.com.

Reduce extended wait time: Be sure to have the dealer include your name, your contact info, and the firearm make and model along with a paper copy of the dealer FFL inside the shipment to us.

Purchasing from an individual (non-FFL dealer):
We will not send a copy of our license to the seller. THE SELLER MUST INCLUDE A COPY OF HIS OR HER DRIVER’S LICENSE inside the shipment to us. Failure to supply a copy of license will delay the transfer of the firearm to you. If the seller needs verification we are a valid dealer, please direct him or her to:https://www.atfonline.gov/fflezcheck/ Our first 3: 162 Last 5: 08518

Knoxville Gun Range accepts Class III transfers for $100 transfer fee. If interested in a suppressor let us order it for you! We do our best to price match the competition!

RETURNS ON FIREARMS *(NEW OR USED)

All firearm sales are “as is” and all sales are final. The return policy listed above does not apply to firearms. We are not responsible for manufacturer defects or warranty issues. All claims need to be address to the original manufacturer.

SHIPPING POLICY

Firearms are ONLY shipped to a Federal Firearms Licensed Dealer. Other items may be shipped to the customer’s specified address. Shipping charges and tax will be calculated at check out. If shipping an online purchase to Knoxville Gun Range, customer will be responsible for an additional $10 for the background check fee at time of pick up. Orders are shipped after customer payment has cleared to Knoxville Gun Range.